Privacy Notice

Introduction

Slotuna (“we”, “our”, or the “Company”) operates an online gambling platform that offers betting services, games and related features. This Privacy Notice explains how we collect, use, store, and disclose Personal Data in connection with Slotuna’s Site and Services, including websites and mobile applications (together, the “Services”). Personal Data means information relating to an identified or identifiable natural person. We process Personal Data in compliance with applicable data protection laws and in accordance with the purposes set out in this Notice.

Scope and Applicability

This Notice applies to individuals who interact with Slotuna’s Services, including customers, prospective customers, and other individuals whose Personal Data we process in relation to the Services. It covers the collection and processing of Personal Data in the contexts of account creation, deposits, bets or wagers, promotions, customer support, and any analytics or reporting related to the use of the Services. It does not govern third‑party sites or services that may be linked from the Services, unless we explicitly process data in connection with those links.

Personal Data We Collect

Account Information: name, date of birth, residential address, email address, username, phone number, password, and preferred language.
Identity Verification Data: government-issued identification numbers, government-issued IDs, facial images, and other documents required for age and identity verification and anti‑money laundering controls.
Payment and Financial Data: payment method details, billing address, transaction references, and related financial information necessary to process deposits, bets, withdrawals and refunds (tokenized where applicable).
Betting, Transaction and Activity Data: bets placed or received, wager amounts, timestamps, winnings or losses, account balances, betting patterns and history.
Device and Usage Data: IP address, device type, operating system, browser type, language settings, approximate geolocation, pages visited, features used, logging and error data, and other technical information collected through cookies and similar technologies.
Marketing and Communications Data: preferences for marketing communications, survey responses, and information from interactions with our communications (including responses to promotions or surveys).
Inferences and Risk Information: profiles or scoring used to assess risk, enable fraud detection, and customize fraud prevention controls.
Content You Provide: messages, reviews, support inquiries, and other information you submit in communications with us or through the Services.

How We Collect Personal Data

We collect Personal Data through the following means:

Directly from You: when you create an account, verify your identity, place bets, make deposits or withdrawals, submit forms, or communicate with us.
Automatically: through cookies, device fingerprints, server logs and similar technologies as you interact with the Services.
From Third Parties: payment processors, identity verification providers, fraud prevention services, analytics providers, and other service providers that assist with delivering the Services. We may also receive information about you from public sources where permitted by law and from entities with whom you have a relationship.

Purposes and Legal Basis for Processing

To Provide and Manage the Services: process bets, deposits, withdrawals, account management, and customer support. Legal basis: performance of a contract and legitimate interests in delivering the Services.
Identity Verification and Age Compliance: verify age and identity to comply with legal and regulatory requirements. Legal basis: legal obligation and legitimate interests in preventing underage access and fraud.
Security, Fraud Prevention and Risk Management: detect and prevent fraud, unauthorized access, and other security incidents. Legal basis: legitimate interests in maintaining a secure environment and complying with legal obligations.
Communication and Customer Support: respond to inquiries, provide account notices, and deliver essential information about the Services. Legal basis: performance of a contract and legitimate interests in maintaining service quality.
Product Improvement and Analytics: analyze usage trends and improve our Services. Legal basis: legitimate interests in optimizing the user experience and product development.
Marketing and Promotions: to send marketing communications where consent has been given or where permitted by law, and to tailor offers and information relevant to you. Legal basis: consent or legitimate interests, depending on jurisdiction and context.
Legal and Regulatory Compliance: to comply with applicable laws, licensing requirements, and reporting obligations. Legal basis: legal obligation.

International Data Transfers and Storage

We may transfer Personal Data to recipients located in jurisdictions outside your country of residence, including jurisdictions that may have different data protection laws. When such transfers occur, we implement safeguards consistent with applicable law, including contract-based measures and, where appropriate, recognized transfer mechanisms, to protect your data. We endeavor to store and process data in the general geographic region where you reside where feasible, subject to technical and operational requirements and regulatory obligations.

Sharing and Disclosure

We disclose Personal Data to the following categories of recipients and for the purposes described:

Service Providers: payment processors, information technology providers, hosting providers, customer support and analytics providers that process Personal Data on our behalf to deliver and improve the Services.
Regulators, Law Enforcement and Compliance Authorities: to comply with legal obligations, regulatory requests or to protect the rights, property or safety of Slotuna, customers, or others.
Business Transfers: in connection with a merger, acquisition, asset sale, or corporate reorganization, where applicable protections are maintained.
Marketing Partners: with consent or as permitted by law for marketing purposes, including tailored communications.

We do not sell Personal Data to third parties.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Services, remember your preferences, analyze usage, and deliver personalized content. We categorize cookies as:

Strictly Necessary: essential to provide core features and secure access to your account.
Preference: remember your preferences and region settings.
Analytics: collect usage data to improve performance and understand user behavior.
Advertising: deliver and measure relevant promotions.

You can manage cookies via your browser or in-platform settings. Disabling certain cookies may limit functionality or the ability to log in or place bets.

Retention and Deletion

We retain Personal Data only as long as necessary for the purposes described in this Notice and in accordance with applicable law. Examples of retention periods, where applicable, include:

Account and Profile Data: retained for the duration of the relationship plus up to five (5) years after account closure, to handle disputes, legal obligations, and regulatory audits.
Transaction and Betting Data: retained for seven (7) years after the last bet or transaction, to comply with licensing and anti‑money laundering requirements.
Payment Data: retained only as long as required by applicable law and for processing purposes, with secure deletion or anonymization thereafter.
Usage Data and Logs: retained for up to twenty-four (24) months, subject to extension where necessary for security or legal compliance.

Where data is no longer required, we will delete or anonymize it, or restrict processing as appropriate.

Security of Your Data

We implement appropriate organizational, technical, and physical safeguards to protect Personal Data against accidental or unlawful loss, access, disclosure, alteration, or destruction. This includes encryption of data in transit (TLS) and at rest where feasible, access controls, periodic security testing, vendor risk management, and incident response procedures. In the event of a data breach, we will investigate promptly and notify affected individuals and regulators as required by law.

Children’s Privacy

Slotuna does not knowingly collect Personal Data from individuals under the age of sixteen (16). If we become aware that a person under 16 has provided Personal Data, we will take steps to remove or anonymize that information and/or adjust the person's account in accordance with applicable law and parental consent requirements.

Your Rights and How to Exercise Them

Depending on your jurisdiction, you may have rights regarding your Personal Data, including:

Right of Access: obtain confirmation of whether we process your Personal Data and request a copy of the data.
Right to Rectification: request correction of inaccurate or incomplete data.
Right to Erasure: request deletion of Personal Data in certain circumstances, subject to legal exceptions.
Right to Restrict Processing: request restriction of processing in certain situations.
Right to Data Portability: receive your Personal Data in a structured, commonly used and machine-readable format and have it transmitted to another controller where feasible.
Right to Object: object to processing based on legitimate interests or for direct marketing purposes, subject to applicable exemptions.
Right to Withdraw Consent: withdraw consent where processing is based on consent, without affecting the lawfulness of processing based on prior consent.
Right to Lodge a Complaint: lodge complaints with a supervisory authority if you believe your rights have been violated, in accordance with local law.

To exercise these rights, you may use in‑platform privacy controls where available or contact our Privacy Team via the secure in‑platform form or other approved contact methods described in this Notice. We will respond within a reasonable timeframe, and in any event within the period required by applicable law.

Data Protection Officer and How to Contact Us

Slotuna maintains a Privacy Team responsible for handling privacy inquiries. If you have questions about this Notice or wish to exercise your rights, please contact us using the in‑platform privacy contact option or the methods described in the account settings. We will provide a response within the timeframe required by applicable law, and no later than thirty (30) days in most jurisdictions. If you believe your rights are not adequately protected, you may raise concerns with the relevant data protection authority in your jurisdiction.

Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our processing activities, legal obligations, or the evolution of the Services. We will post the updated Notice on the Site and, where required by law, provide notice to you in the manner described in our communications preferences. The updated Notice will become effective upon posting, or on such later date as specified in the update.